Membership Terms & Conditions.

GP appointments

• Appointments must be booked in advance and are subject to time, availability and location.
• Members are entitled to up to 3 regular GP appointments per week, subject to availability and depending on subscription type. Appointments can be either virtual or face-to-face.
• Routine appointments include prescriptions and any onward referral letters if required.
• Members must provide at least 24 hours' notice to cancel an appointment. Multiple missed appointments may result in membership cancellation.

Fair-usage policy

• Maximum of 3 appointments per week, per person.
• Each appointment is a regular 20-minute appointment. Double appointments are chargeable at a discounted rate.
• Membership benefits are non-transferable and can only be used by the registered member.

Controlled drugs

We do not offer prescriptions for controlled drugs.

Fees, payment & renewals

• No refunds are issued for partial months or unused services.
• The individual membership fee is £99 per month, renewing automatically each month thereafter. Couple and family plans are charged at their advertised monthly rate.
• Membership is on a monthly rolling basis and renews automatically each month.
• Members may pay for a full year in advance. The annual (individual) fee is £1,089 — a saving of £99, equivalent to one month free.
• If a member cancels and later rejoins, a re-sign-up fee of £50 applies.
• Members can upgrade to a higher plan in future.
• If you are unable to pay a monthly fee, we will notify you and suspend your GP subscription while payment is outstanding. If payment is not received within 5 working days, we will confirm that the payment was unsuccessful and that your subscription is suspended; please contact our customer service team to arrange payment.
• Joining fees must be paid again if a membership is cancelled.

Cancellation

• Members can cancel at any time with 30 days' notice via the TeamUp website or app.
• Cancellation takes effect at the end of the current billing period following the 30-day notice period.
• Notice of cancellation must be provided in writing by email or via the app: manage your membership on TeamUp.
• Your membership may be cancelled if our GPs feel your condition(s) is best managed within the NHS or by your NHS GP. This takes effect immediately, to protect your health and ensure it is managed optimally.

Privacy & confidentiality

• All member information is kept confidential in accordance with the clinic's privacy policy.
• Members' medical records and personal data are handled in compliance with relevant data protection laws.

General terms

• Acorn Private Clinic may amend these terms with prior notice to members. Changes will be communicated by email or written notice at least 30 days before implementation.
• Acorn Private Clinic may increase membership fees with at least 60 days' notice. Members have the right to cancel if they do not wish to continue with a price change.
• Acorn Private Clinic is not liable for any indirect, incidental or consequential damages arising from the use of membership services.
• Members are expected to behave respectfully towards clinic staff and other patients. The clinic reserves the right to terminate membership in cases of abusive or inappropriate behaviour.
• We may decline a membership application where it is believed the applicant has a complex medical history or condition that would be better managed by another healthcare professional or within a hospital equipped for more complex needs.
• Out-of-hours cover is not provided. For non-urgent care out of hours, contact your NHS GP surgery or call NHS 111. In an emergency, dial 999.
• Your membership is intended to complement the services of your NHS GP. We strongly recommend that you maintain your current NHS GP registration.